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This topic contains 3 replies, has 2 voices, and was last updated by  kim 2 years, 2 months ago.

Emails are not importing

  • I have connected my Gmail mailbox with Instream, but emails haven’t uploaded yet. Can you tell me how long should I wait before contacting the support team?

    Hi Carrie,

    it depends on hosting you have. In some cases, you need to wait up to 10 minutes. In case it will take longer please contact us on support@instream.io

    Thanks for information Natalia, all my emails have been uploaded.

    Hi there….i’m in Stream and have requested an “import old email” to one or two [test] contacts…did it hours ago…still no action. I can email out from instream successfully, but my inbound emails do not display…imap email is hosted by godaddy

    any ideas?

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